Privacy Policy

1. Who we are (data controller)

Oporto Shore Tours is the data controller for personal data collected via this Website.

Contact: Jennifer Ribeiro

• Email: info@oportoshoretours.com

• Location: Rua doCorgo 698, 1º esq. tras, 4455-104 Porto, Portugal

 

2. What data we collect

Depending on how you use the Website, we may collect:

• Contact details: full name, email address, phone number

• Booking details: tour selected, date, number of guests, pickup details, special requests, rravel preferences or specific needs of the Client.

• Payment information: our usual payment method is by bank transfer, however if we ask you pay online, payments are typically processed by a third-party payment provider (we do not store full card details)

• Communications: messages you send to us by email, contact forms or chat

• Technical data: IP address, browser type, device information, pages visited, time spent, referring pages

• Marketing preferences: whether you opt in or out of marketing

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3. How we collect your data

We collect data when you:

• Fill in a contact form

• Request information or a quote

• Make a booking

• Subscribe to updates (if available)

• Browse the Website (via cookies and similar technologies)

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4. Why we use your data (purposes)

We use your personal data to:

• Respond to enquiries and provide customer support

• Process and manage bookings

• Provide the tour service (including coordinating pickup and itinerary details)

• Send booking confirmations and important service updates

• Improve the Website and customer experience

• Prevent fraud and keep the Website secure

• Send marketing communications only if you have opted in (where required)

• Invoicing and fulfilling legal obligations;

• Sharing data with third parties contracted for additional services when applicable;

• Sending information related to the reservation and promotional offers (when the Client has explicitly consented).

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5. Legal

We process personal data under one or more of the following legal bases:

• Contract: to take steps at your request before booking and to deliver the booked tour

• Legitimate interests: to run and improve our business, keep the Website secure and respond to enquiries (balanced against your rights)

• Consent: for certain cookies and for marketing where required

• Legal obligation: where we must comply with applicable laws (for example, accounting and tax)

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6. Cookies and analytics

We use cookies and similar technologies to help the Website work properly and to understand how visitors use it.

You can control cookies through your browser settings and, where available, through our cookie banner.

Analytics: We may use analytics tools (for example, Google Analytics) to measure Website performance. These tools may collect technical data such as IP address and browsing behaviour.

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7. Sharing your data

We may share your data with trusted third parties where necessary, including:

• Booking and website service providers (hosting, forms, booking systems)

• Payment providers (to process payments)

• Email and communications providers

• Analytics providers

• Professional advisers (legal, accounting)

• Confidentiality: OST does not sell, share, or disclose Clients' personal data to third parties except in the following cases:

• When necessary for the provision of contracted services (e.g., sharing data with tour guides or partners);

• When required by law or a competent authority;

• When the Client has explicitly consented to the sharing.

We only share what is necessary and require service providers to protect your data.

 

8. International transfers

Your personal data may be processed outside the Portugal or European Economic Area if we use service providers based elsewhere.

Where this happens, we use appropriate safeguards.

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9. How long we keep your data

We keep personal data only for as long as necessary for the purposes described above, including:

• To manage bookings and provide support

• To meet legal, tax and accounting requirements

• To resolve disputes and enforce agreements

Retention periods vary depending on the type of data and the reason we hold it.

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10. Your rights

Depending on your location, you may have rights including:

• Access to your personal data

• Correction of inaccurate data

• Deletion of your data (in certain situations)

• Restriction of processing

• Objection to processing (including direct marketing)

• Data portability

• Withdrawal of consent (where processing is based on consent)

To exercise your rights, contact us using this email: info@oportoshoretours.com

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11. Marketing

If you opt in to receive marketing, you can unsubscribe at any time by using the link in our emails or by contacting us.

We do not sell your personal data.

 

12. Security

Data Protection
OST implements appropriate technical and organizational measures to ensure the security of personal data, protecting them against unauthorized access, loss, destruction, or alteration.

 

Retention Period
Personal data will be retained for the period necessary to fulfill the purposes for which they were collected or to comply with legal obligations.

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13. Links to other websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

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14. Children’s privacy

Our Website is not intended for children and we do not knowingly collect personal data from children.

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15. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date. Clients should regularly review this Privacy Policy.

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16. Complaints

If you are unhappy with how we handle your personal data, you can complain to your local data protection authority.